Delete your TrySee account
You can request deletion of your TrySee account and associated personal data without reinstalling or opening the app.
Request deletion by email
Email support@tryseeapp.com with the subject:
Delete my TrySee account
Please include the email address associated with your TrySee account. Where possible, send your request from that address.
If you used Sign in with Apple and hid your email address, include your Apple private relay address if you know it. If you cannot identify or access your account email, contact us and we will help you verify ownership.
Do not send your password or payment-card details.
We may ask you to verify that you own the account before proceeding.
How long does it take?
We aim to respond within 3 working days and complete deletion from TrySee’s active account systems within 7 calendar days after confirming account ownership.
We will let you know when your request has been completed, or explain any delay or information that must be retained.
What gets deleted?
Your request covers your TrySee account and associated personal data, including:
- Your account profile and sign-in information.
- Account-associated Try On records.
- Uploaded images and generated results held in TrySee’s account storage.
- Other personal data associated with your account, unless there is a legitimate reason to retain it.
Where our service providers hold associated personal data on our behalf, we will coordinate the relevant deletion requests.
Deleting your account does not remove images you exported to your device’s Photos/Gallery or shared elsewhere. You must delete those copies separately. Your Apple or Google account is not deleted.
Information that may be retained
Limited records may need to be retained for legal obligations, security, fraud prevention or financial recordkeeping. Any such retention must be limited to the relevant purpose.
If an exception applies to your request, we will explain what information is retained, why, and the applicable retention period. See our Privacy Policy for further information about data processing and retention.
Cancel subscriptions separately
Deleting your TrySee account or uninstalling the app does not automatically cancel a subscription.
- Google Play purchases: open Google Play → Payments & subscriptions → Subscriptions → TrySee.
- Apple purchases: open Settings → your name → Subscriptions → TrySee.
You can request account deletion whether or not you have an active subscription.
Delete your account in the app
You can also open TrySee → Account → Delete Account and follow the instructions.
For help, email support@tryseeapp.com.