Privacy Policy

Effective date: 3 November 2026

TrySee (“TrySee”, “we”, “us” or “our”) provides an AI-powered clothing visualisation service that allows users to browse clothing and create virtual Try On images.

This Privacy Policy explains what information TrySee collects and processes, how we use it, when information is shared with service providers, how long information may be retained, and the choices available to you.

Information We Collect and Process

Account Information

When you create or use a TrySee account, we may collect or receive information such as your email address, account identifier and, where provided by your authentication provider, your name.

TrySee V1 offers Sign in with Apple and Google Sign-In. Information associated with existing email/password accounts remains subject to this Privacy Policy.

Photos and Clothing Images

TrySee allows you to select or capture a photo of yourself for use with virtual Try Ons.

When you request a Try On, your selected person photo and the relevant clothing or product image are processed to generate the requested visualisation.

TrySee may also process images you provide when using features such as in-store Try On.

These photographs may contain faces, bodies and backgrounds. The section “Photos Containing Faces and Face-Related Processing” below explains how we handle this information.

Generated Try On Images and Saved Looks

TrySee generates images that provide a visual representation of selected clothing using your supplied person image.

Your saved person photo and Saved Looks are stored locally on your device and associated with your TrySee account. Signing out preserves this account-specific local content for when the same account signs back in. Saved Looks are not a cloud-synchronised photo library.

Requesting a Try On involves the separate backend and AI processing described below. Older cloud-sharing functionality also created stored gallery copies; the retention and deletion of those legacy copies are explained below.

Shopping and Browsing Activity

TrySee includes shopping-browser functionality.

We may process information relating to retailer domains and interactions necessary to operate, secure and improve TrySee features. This may include information about retailer websites visited through TrySee and interactions such as Try On activity and product or purchase-link interactions.

TrySee does not operate the third-party retailer websites you visit.

Purchase and Subscription Information

If you purchase a TrySee subscription or Try On credits through Apple, Apple processes your payment.

TrySee does not receive your complete payment-card details.

We may receive and process information necessary to manage your purchases, subscription, entitlements and Try On balances, such as the product purchased, transaction status, subscription status and account identifier.

Support and Feedback

If you contact us or submit feedback, we collect the information you provide.

We may also process limited technical information useful for responding to your request or diagnosing a problem, such as your app version, operating-system version and platform.

Analytics and Crash Information

TrySee uses Firebase Analytics to understand how the app is used and to improve the reliability and performance of the service. Firebase Analytics may process information such as an app installation identifier, device and app information, approximate location derived from network information, session and interaction information, and limited information relating to in-app purchases, such as product, price and currency.

TrySee also uses Firebase Crashlytics to identify, diagnose and fix crashes and technical errors. Crashlytics may process crash and error reports, stack traces, device and operating-system information, app version and build information, installation or session identifiers, and related diagnostic information.

We do not deliberately attach your person photos, generated Try On images, clothing images, retailer URLs, shopping searches, email address or TrySee account identifier to Firebase Analytics or Crashlytics telemetry.

How We Use Information

We use information as necessary to:

• Create, authenticate and manage TrySee accounts.
• Provide virtual Try On functionality.
• Process and generate Try On images.
• Maintain subscriptions, purchases, entitlements and Try On balances.
• Provide Saved Looks and other requested app functionality.
• Operate and improve retailer compatibility and shopping features.
• Respond to support requests and feedback.
• Understand how TrySee is used and improve the service.
• Diagnose crashes and technical problems.
• Protect TrySee, its users and services against fraud, abuse and security threats.
• Maintain the reliability and security of the service.
• Comply with applicable legal obligations.

We do not use your person photo or clothing images for unrelated advertising purposes.

AI Processing and FASHN

TrySee uses FASHN as a third-party artificial-intelligence processing provider for virtual Try On generation.

Before TrySee first shares your personal images with FASHN, TrySee asks for your explicit permission.

When you request a Try On after giving permission, the relevant person and clothing images are sent through TrySee’s backend, hosted using Supabase, to FASHN, our third-party AI processor, to generate the requested visualisation. Clothing images may come from a retailer or a photo you select or take.

If you do not provide permission for this processing, TrySee will not send those images to FASHN and features requiring FASHN processing will not be available to you.

You can withdraw permission for future FASHN processing on your device through Account → Withdraw AI processing consent. TrySee will ask for permission again before submitting new Try Ons from that device.

Withdrawing permission does not cancel requests already submitted, undo earlier processing or delete copies already processed by FASHN.

For other privacy or deletion requests, contact support@tryseeapp.com.

Photos Containing Faces and Face-Related Processing

What Face-Related Information We Process

The personal photographs you select or take, clothing photographs and generated Try On images may contain visible faces and other physical characteristics. TrySee processes those images to provide the features you request.

TrySee’s own application does not create or store facial identity templates, facial measurements or biometric identifiers. We do not use your photographs for facial identification, identity verification or advertising.

For framing images in shared comparisons, TrySee may use Apple Vision on your device to detect the rectangular outline of a person. This produces temporary positioning information, not a facial identity profile. TrySee does not upload these detection results or store them in its backend.

FASHN performs separate AI image processing to generate your requested visualisation. Its public documentation does not describe every internal image representation used by its models. Our description of TrySee’s own implementation should not be interpreted as a claim that we have independently verified every internal processing step performed by FASHN.

Uses and Sharing

We use face-containing photographs and generated images to:

• Create the virtual Try Ons you request, including single-item and Mix & Match results.
• Display and save your results.
• Let you compare your Saved Looks.
• Create comparison images and share or export images when you choose those actions.

Personal photos selected on your device are normally encoded for transmission to our Supabase backend and FASHN. Encoding a photograph does not anonymise it. Images are transmitted using HTTPS.

FASHN may use AI and infrastructure providers when performing the requested processing. Its published subprocessor list identifies those providers and their processing locations. A listed provider receives information only where the relevant service path uses that provider.

FASHN’s API documentation states that customer content is not used to train, fine-tune or improve its own or third-party AI models unless separately opted into through an agreement.

When you choose to share an image, the destination you select may receive a copy. Images saved to your device’s Photos library may also be handled by any photo-backup or synchronisation services you enable.

Storage, Retention and Deletion

Face-containing images can exist in several places: your device, temporary Supabase recovery records, FASHN processing systems and its temporary result delivery service, and any destinations to which you choose to export or share them.

Our Supabase project’s database and Storage are hosted in the United States, in the us-west-2 region. Provider processing and content delivery may involve other countries.

The “Data Retention” section below sets out the different retention practices for local images, temporary generation inputs, generated results, request records, legacy cloud images and backups. The “Account and Data Deletion” section explains the available deletion controls and their limits.

There is no single retention period that applies to every copy. Deleting a local Saved Look or withdrawing AI-processing consent does not automatically delete copies already held by processors, recipients or other devices.

Service Providers and Third Parties

TrySee uses third-party providers to operate the service. Depending on the features you use, these providers include:

• Supabase — authentication, database, storage and backend infrastructure.
• FASHN — AI processing used to generate virtual Try On images.
• RevenueCat — subscription and in-app purchase entitlement management.
• Apple — App Store purchases and, where selected, Sign in with Apple.
• Google — where selected, Google authentication.
• Google Firebase — app analytics, usage measurement, crash reporting and technical diagnostics through Firebase Analytics and Firebase Crashlytics.
• Expo/EAS — delivery of app software updates and related technical information needed to provide those updates.

We share information with service providers only as necessary to provide, secure and operate TrySee and the functionality you request.

We require third parties that receive user data from TrySee to provide the same or equivalent protection of user data as described in this Privacy Policy and as required by applicable platform requirements.

Providers may use subprocessors to deliver their services. FASHN’s processing of information on behalf of business customers is governed by its Data Processing Addendum, including provisions concerning subprocessors, protection of information and deletion requests.

We do not sell your personal information.

Retailer Websites

TrySee allows you to access and browse websites operated by third-party retailers.

Retailers and other websites may independently collect information through their websites, including through cookies and similar technologies.

Information collected directly by those third-party websites is governed by their own privacy policies and terms.

TrySee does not control those third-party privacy practices.

TrySee is an independent service. The ability to access a retailer through TrySee does not mean that the retailer sponsors, endorses, partners with or is affiliated with TrySee.

Purchases and Subscriptions

TrySee offers purchases through Apple’s In-App Purchase system, including an auto-renewable TrySee Plus subscription and, where available, additional Try On credits.

Apple processes payments for these purchases.

TrySee and its purchase-management provider may receive transaction, product, subscription and entitlement information required to provide and manage purchased services.

TrySee does not receive your complete payment-card details from Apple.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing TrySee, maintaining your account, fulfilling purchases, protecting the service, resolving disputes and complying with applicable legal obligations.

Retention periods may differ depending on the type of information, why it is processed and where it is processed. Information processed by third-party service providers may also be subject to their applicable retention practices.

When information is no longer reasonably necessary for the purpose for which it was retained, we will delete or otherwise appropriately dispose of it, subject to applicable legal requirements.

Personal Photos and Saved Looks on Your Device

Your reusable personal photo and Saved Looks have no fixed age-based expiry. They remain in the app’s local storage until replaced or deleted through the relevant controls or otherwise removed from that storage.

Signing out does not erase this local content. Replacing your personal photo attempts to remove the previous local copy. Deleting a Saved Look removes its gallery entry and attempts to remove associated image files no longer needed by another Saved Look.

Device backups, exported images and copies shared elsewhere have separate retention practices.

Temporary Backend Generation Inputs

During Try On generation, TrySee temporarily stores personal and clothing image inputs inside recovery records in its Supabase database. This allows interrupted requests to recover.

The recovery system clears image inputs from active database records when a result becomes available or the generation completes or fails. Current generation requests have a 24-hour recovery deadline, supported by automated cleanup.

This deadline relates to TrySee’s active recovery process. It is not a guarantee that every underlying physical copy is overwritten within exactly 24 hours.

Supabase’s database documentation explains that PostgreSQL does not immediately reclaim the space occupied by deleted or superseded database records. Earlier values may remain in underlying storage until database maintenance reclaims the space for reuse. Reclaiming space is distinct from guaranteeing secure physical overwriting at a particular time.

These database-held image inputs are separate from image files stored through Supabase Storage. Removing an image value from a recovery record and deleting a Storage file are different operations.

Temporary clothing-image files uploaded through Supabase Storage for generation recovery are also subject to cleanup. Generation records, request identifiers, status information and result references may remain associated with your account after image inputs are cleared.

FASHN Processing and Results

According to FASHN’s published API retention documentation:

• Temporary base64 input copies are deleted when processing finishes, with a one-day cleanup backstop.
• Generated images delivered through its CDN are scheduled for deletion after three days. CDN caches may briefly outlast deletion.
• Request records are not automatically deleted. They may retain timestamps, parameters, submitted image URLs, output references and status information. Base64 image content is represented by placeholders rather than retained in those records.

These are FASHN’s documented practices and should not be understood as a guarantee of immediate deletion from every system or cache.

Legacy Cloud Images

Earlier cloud-sharing functionality created stored gallery images. Some legacy images may remain after a sharing link expires; link expiry alone does not guarantee file deletion. These copies are separate from the current local Saved Looks library.

Contact support@tryseeapp.com for requests relating to legacy cloud images.

Backups and Residual Copies

Deleting information from active systems and removing it from backups are separate processes.

As of this policy’s effective date, our Supabase project uses the Free plan, has Point-in-Time Recovery disabled and has no customer-restorable backups listed. Supabase’s Free-plan documentation does not include automatic database backups.

These settings do not establish an exact physical-overwrite time for deleted database values. If a database backup contains image inputs captured before their removal, clearing the active records does not itself change that earlier backup. We do not state a fixed retention period for provider-internal residual copies where one has not been verified.

FASHN’s Data Processing Addendum permits deleted information to remain in encrypted, access-restricted backups until overwritten through its ordinary backup cycle. It does not publish a fixed maximum duration for that cycle.

Account and Data Deletion

You can initiate deletion of your TrySee account directly from within the app:

TrySee → Account → Delete Account

You can also use our external deletion-request page:

Delete your TrySee account and data

Deleting your TrySee account removes your TrySee account and associated personal data that we are not legally required or otherwise permitted to retain.

The in-app deletion process removes associated backend records and account-linked stored files and clears known account-specific local photo and Saved Looks data on the device completing deletion. Active generations or outstanding temporary-upload windows may need to finish before deletion can complete.

Some limited information may be retained where reasonably necessary or legally required for matters such as financial recordkeeping, fraud prevention, security, dispute resolution or compliance with law.

Deleting your TrySee account does not automatically cancel an active Apple subscription. Apple subscriptions must be managed separately through your Apple subscription settings.

Account deletion does not automatically remove images you exported to Photos, shared elsewhere, retained on another device or included in a separate device backup.

Account deletion also does not itself recall completed FASHN processing or delete FASHN’s retained request records. Contact support@tryseeapp.com for assistance with processor-related deletion requests or legacy cloud copies that cannot be linked automatically to your account.

The database-maintenance and backup limitations described under “Data Retention” also apply following account deletion.

Where applicable, TrySee also handles the necessary account authorization steps associated with supported authentication providers during account deletion.

Your Privacy Choices and Consent

You have choices regarding how your information is used.

Depending on the functionality and your location, you may:

• Control TrySee’s access to your camera and photo library through your device settings.
• Choose whether to provide permission for third-party AI processing.
• Withdraw permission for future FASHN AI processing on your device through Account → Withdraw AI processing consent.
• Delete individual Saved Looks.
• Choose whether to export or share your images.
• Manage your Apple subscription through Apple’s subscription settings.
• Initiate deletion of your TrySee account from within the app.
• Contact us to ask questions about your personal information or request applicable access, correction or deletion.

If you withdraw consent for processing that is necessary to provide a particular feature, that feature may no longer be available to you.

Withdrawing consent applies to future submissions from that device and does not undo processing already performed. Deletion requests are handled separately as described above.

Security

We use reasonable technical and organisational measures designed to protect information handled by TrySee against unauthorized access, loss, misuse, alteration or disclosure.

However, no online service, transmission method or electronic storage system can guarantee absolute security.

Children’s Privacy

TrySee is not specifically designed or directed to children.

We comply with applicable laws concerning the collection and processing of personal information from children and minors.

If we become aware that personal information has been collected in circumstances where applicable law requires parental consent or other protections that have not been satisfied, we will take appropriate steps consistent with applicable law.

International Processing

TrySee and its service providers may process information in countries other than the country in which you live.

Our Supabase project is hosted in the United States. FASHN and its subprocessors may process information in the United States and other countries, as described in FASHN’s published subprocessor list. Provider infrastructure and content delivery may operate globally.

Where applicable law requires safeguards for international transfers of personal information, we will take appropriate measures to comply with those requirements.

Changes to This Privacy Policy

We may update this Privacy Policy as TrySee changes, as our data practices change, or where required by law or platform requirements.

When we update this Privacy Policy, we will update the effective date shown at the top of this page.

Where appropriate, we may provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, TrySee’s privacy practices, your personal information, consent, or account/data deletion, contact:

TrySee

Email: support@tryseeapp.com

Website: tryseeapp.com